Parking FAQ Gateway Gardens

Customers with Corporate or Corporate⁺ Status

After ordering online, you immediately receive confirmation by email. Your Mobile Parking Pass and the written contract are then emailed to you and the physical parking card sent by regular mail within a few days. Please make sure to regularly check your inbox and spam folder.


If you need multiple parking cards, please send an email to parken.gg@fraport.de. Unfortunately it is not possible to place orders of this kind online.

If you conclude a Corporate contract, you may use any free parking space on levels 2 to 9. You can choose between a 12-hour and 24-hour contract. You may not use special parking spaces like those that are reserved for persons with special accessibility requirements or equipped for charging electric vehicles. A 12-hour contract entitles you to park for up to 12 hours at a time, and a 24-hour contract lets you take advantage of unlimited parking.


Corporate 12 h*: € 80** / month
Corporate 24 h: € 110** / month


Corporate+ customers benefit from extra-wide spaces and the ability to park on spaces on the ground level (level 1) for extra convenience.


Corporate+ 24 h: € 119** / month

 

* If you park for longer than 12 hours, you will be charged by the regular parking prices at the pay machine.

**The prices given here are net, in other words they do not include the additionally charged value-added tax (VAT) of 19%.

The minimum duration of the contract is three months. After that, it continues on an open-ended basis; you may terminate it as of the end of any calendar month by giving notice at least four weeks in advance.

Contracts always enter into effect on the first day of the following calendar month. If you wish to rent parking spaces on a shorter-term basis or retroactively, please send an email to parken.gg@fraport.de.

You are not assigned a fixed space. Instead, you may park anywhere within the reserved parking area. Corporate customers may park on levels 2 to 9, and Corporate+ customers on level 1. We guarantee that you can find a free parking space on the reserved level or levels. Parking spaces are freely selectable there. However, please leave special parking spaces, like those that are reserved for persons with special accessibility requirements or are equipped for charging electric vehicles, free for entitled users.

You will receive a monthly invoice from us. You can request SEPA direct debiting or e-billing if you want to receive your invoices electronically. When booking, you receive your Mobile Parking Pass together with a form that you must complete, sign, and return to us. We’re sorry, but it is not possible to pay by credit card or PayPal.

If you have provided your license plate number when booking, it will be automatically detected when driving in and out, causing the barrier to open. Otherwise you can press the call button at the entrance to contact the parking service. Your customer data are then checked to confirm that you are entitled to enter, and if so the barrier is opened for you. The procedure is the same when leaving.

Please send us an email to parken.gg@fraport.de indicating the number of your contract and the ID number of your parking card. You can find the ID number of your parking card in your contract.

Yes, this is possible by providing sufficient advance notice.

After the required three-month minimum contractual period, you may cancel with effect as of the end of any calendar month while providing four weeks’ advance notice. To do so, please go to your customer account. If you have not concluded your contract online or do not have a customer account, you can cancel by sending an email to parken.gg@fraport.de.

Parking cards are blocked when the contract expires. Please return physical parking card to us at:

Fraport AG
Parking and Mobility
HVM-PC1
60547 Frankfurt am Main

Flex Card Customers

You can order it online. After completing the booking, you immediately receive email confirmation. Your Mobile Parking Pass and the contractual documents arrive within a few days by email, and the parking card by regular mail. Please make sure to regularly check your email inbox and spam folder. Only one Flex Card may be booked at a time.

  • No minimum contractual duration
  • No need to get a parking ticket and walk to the payment machine afterward
  • You only pay for the time you actually park, at the locally applicable rates
  • When you drive out, the amount due is charged to the credit card you indicated when booking

You can park anywhere on levels 2 to 9. However, please leave special parking spaces, such as those that are reserved for persons with accessibility requirements or are equipped for charging electric vehicles, free for entitled users.

Each time that you park, the amount due is immediately charged to the credit card you have indicated when booking. You receive the corresponding invoice by email.

If you have provided your license plate number when booking, it will be automatically detected when driving in or out, causing the barrier to open. If not, we’re sorry but in this case you can’t use your Flex Card. Please take a parking ticket in the usual way when driving in and pay prior to leaving at one of the machines.

Please send us an email to parken.gg@fraport.de indicating the number of your contract and the ID number of the parking card. The ID number of your parking card is in your contract documents.

You can cancel your contract online at any time with immediate effect via your customer account. Please return your parking card to us at:


Fraport AG
Parking and Mobility
HVM-PC1
60547 Frankfurt am Main


No advance notice is required.

In this case, please go to your online customer account and change your credit card data.

General Information

There are pay charging stations for up to 22 kW an hour in the following parking areas:


Level 1:

  • 20 charging stations
  • Available to Corporate+ customers and guests with reduced mobility

Level 2:

  • 45 charging stations
  • Available to Corporate customers and short-term and day parkers

It is not possible to reserve a charging station. You must bring your own charging cable (with type 2 connectors).

 

Here is how charging works:

 

1. Start charging
Before starting to charge, check your charging cable and the charging station to make sure that they are undamaged and ready to use. Plug the charging cable into the charging point, then connect it to your vehicle. Take care to prevent loops from forming in the cable to reduce the risk of tripping. Activate the charging station using an appropriate app or QR code.

2. Charging
The vehicle is charged; the LED lamp glows blue.

3. Complete the charging procedure
Unplug the charging cable from the vehicle first, then from the charging station.

  1. Take a parking ticket from the machine
  2. The barrier opens
  3. Park your vehicle
  4. Insert your parking ticket or enter your license plate number in the payment machine
  5. The barrier automatically opens when you drive to the exit

Vehicles’ license plate numbers are electronically captured by the facility operator when driving in and out of a parking garage. This is in order to check whether long-term parkers are authorized to access the facility (while complying with Article 6 l a) of the General Data Protection Regulation of the European Union), and in the case of short-term parkers to meet the operator’s legitimate interest in preventing fraud, in this case in compliance with Article 6 l f) of the General Data Protection Regulation of the European Union. Recorded license plate numbers of short-term parkers are deleted 24 hours after they drive out. For detailed information, please consult the locally posted rules on use of parking spaces, your contract, or https://www.fraport.com/en/our-group/data-protection-statement.html.

  1. Hold your credit card up to the NFC reader at the entrance
  2. The barrier opens
  3. Park your vehicle
  4. When driving out, hold your credit card up to the NFC reader at the exit or insert it into the slot*
  5. The barrier opens after you have paid

* Please note that you might enter your PIN!

You can reach our personnel at any time around the clock by pressing the call button on any payment machine or at any entrance or exit. If you have any problems or questions, we’ll be glad to help.

There are 38 extra-large parking spaces for guests with reduced mobility on level 1.


These parking spaces must also be paid for. They are available to individuals who have a special parking ID of category “G” or “aG”.


Take a parking ticket when driving into the facility and follow the signs for “Barrierefrei” (accessible). At the entrance to the separate parking area on level 1, press the call button. Our staff will then let you drive into the area. The same price is charged there as elsewhere in the facility. Please place your special parking ID inside the vehicle so it can be easily seen from the outside.

To improve orientation and wayfinding, each parking level is a different color. Each parking space also has its own number.

Please contact the on-site personnel. You can do so around-the-clock using the call button on any payment machine or entrance or exit barrier.

You may only drive cars into the parking facility that have a maximum permissible loaded weight of 3.5 metric tons and a height of no more than 2.1 meters. It is not possible to drive in with a larger vehicle or trailer.

From motorway A3 or A5, take the B43 exit to Frankfurt Airport and follow the signs for F-Unterschweinst. and then F-Gateway Gardens.

We’re available to help and looking forward to hearing from you.


Fraport AG
Parking and Mobility
HVM-PC1
60547 Frankfurt am Main

Phone: +49 69 690-79437
Email: parken.gg@fraport.de
Website: www.fraport.com